From CNN's 2007 101 Dumbest Moments in Business...
I give you Number 10 (some of these are just too perfect not to share...) or "Would You Want this Guy on Your Sofa?"

10. Comcast
... or stay on the line and one of our representatives will wake from his drunken slumber to assist you.
During a routine service call in June, a Comcast cable repairman falls asleep on the couch of customer Brian Finkelstein.

Finkelstein's ensuing video, complete with soundtrack ("I Need Some Sleep," by the Eels) and commentary on the company's poor equipment, high prices, and lousy customer service, quickly becomes a viral hit on the Web.

Comcast apologizes and fires the nodding worker -- who was stuck on hold for more than an hour while calling in to the company for assistance.